Work Experience
Senior Product Manager, Rental
Lumi Car Rental
Build and maintain the end-to-end digital booking experience for Rental service (Car, bike, bus) in Lumi. Working closely with marketing, head of business, product design and engineer to improve customer overall experince. Driving the changes and new feature to enrich the Lumi app experience and bringin more value to the customers.
Key Achievements:
- Build the In-app extension experience for car rental, first to market in KSA
- Integrate with third party loyalty program to bring better experience for the customer
- Increase the customer acquired by +120% yoy
- Improve customer retention by +26% yoy
Senior Product Manager, Merchant Experience
Grab Holdings
Managed products and features focused on the merchant onboarding process, aiming to create a faster onboarding experience without sacrificing legal and compliance needs. Currently manage the flow for merchant related service line i.e. Pay, Food, Mart, POS regionally. Work closely with the engineering and design team to develop features, funnel, and pipeline for onboarding processes. Share thoughts closely with the business team to get aligned on strategy and market insight. Design and develop product vision, roadmap, and strategy with notable documentation. Communicate and manage various stakeholders during the product life cycle
Key Achievements:
- Develop and launch POS onboarding flow with potential revenue of more than 2 mio USD
- Lead the implementation of Salesforce as CRM to cover 3 main business verticals and its derivatives
- Driving automation to reduce onboarding cost, time-to-market and leverage self-service onboarding for new merchants
Senior Product Manager, Seller Price recommendation
Tokopedia
Managed product and features for merchant growth focused on market recommendation e.g. products assortment and competitive price. Work closely with the Data Scientist and Tech team to develop a model and environment to build recommendation engines using various sources of data. Design and develop product vision, roadmap, and strategy with notable documentation. Communicate and manage various stakeholders during the product life cycle.
Key Achievements:
- Increase adoption by 30% with average increase in product performance of 12%
- Scale up model coverage by 2 times in 6 months period while maintaining the efficiency of cost
- Drive to decrease efficiency problem up to 30% better and increase accuracy of recommendation by 20%
Various Product Manager for Internal Tools
Telkom Indonesia
Managed three core business applications in payment and settlement field such as revenue management, subscription management and payment gateway integrator. Managed 3 teams of developer, operation and devops. Develop a strategic plan to improve efficiency of legacy systems. Design and control IT architecture based on SOA model approach
Key Achievements:
- Increased performance of 40% faster in delivering order in 2 months
- Decreased customer’s dissatisfaction ticket of 90% lesser in 3 months
- Maintained availability of system for 99,9% and managed more than 2 mio transactions per months
- Launch various tools for consumer app such as Wifi.id, MyIndihome and more